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Frequently Asked Questions

General Information

What is a Patient Portal?

Patient Portal is your online health management tool designed to help you take control of your health. It is a secure site that lets you access portions of your personal medical record, find important health information and even send a secure message to your health care provider.

 

Where does the information in the Patient Portal come from?

Since 1999, North Mississippi Health Services has used an Electronic Medical Record (EMR) system to improve patient care. The NMMC web portal makes portions of the EMR available to patients and to caregivers.  The EMR is a community record that contains records of many clinics in our local community.

 

Is the Patient Portal Secure?

All communication between you and your healthcare provider and care team using Patient Portal is carried over a secure, encrypted connection.

Encryption means the information is coded in such a way that no one can read it during transmission. This secure connection utilizes industry standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption methods.

Your health records are stored behind a firewall to prohibit unauthorized access. In addition, Patient Portal access requires an ID and password that you create yourself.

 

Why do you need my email address?

Your email address is used to notify you when our office has sent you a message. If you provide an email address, each time our office sends a secure message you receive an email at the email address you provided.

 

What is the cost of me using the Patient Portal?           

Patient Portal is a free service provided to our patients.

 

 

Viewing Medical Information

What should I do if the information I see isn’t correct?

You must call the clinic to inquire about any incorrect information or discuss at your next office visit.

How do I request a prescription request or renewal?

Prescriptions renewals are used if you no longer have any refills remaining at your pharmacy.


Renewals can be requested by selecting Refill Medications under the clinic page. These messages are sent to your healthcare provider's office for authorization.

Prescription refills are used if you are almost out of the medicine and need more. Typically, the label on the medication will list how many times the prescription can be refilled before your healthcare provider needs to renew the prescription. Refill requests should be directed to your pharmacy.

 

Where could I find a list of my medications?

The Medications page is found under Chart Summary on the Left Navigation Menu. This page displays a list of the medications you are actively taking or have taken in the recent past, their dosage instructions, and the name of the Health Care provider(s) who most recently ordered each medication.

Viewing lab results

What should I do if I have a question about my medical information?

If you have a question about your medical information you should call your provider's office for clarification or discuss the question during your next office visit.

 

I recently had lab work done and the results do not appear in Patient Portal. Why not?

Lab results are only viewable within Patient Portal if they were ordered by a NMMC health care provider.

 

Communicating with my provider

Why can’t I use regular email to communicate with my provider?

The Health Insurance Portability and Accountability Act (HIPAA) government regulations require communication relating to health information to be secure. Patient Portal Secure Messaging is sent via a secure, encrypted connection.

Encryption means the information is coded in such a way that no one can read it during transmission. This secure connection utilizes industry standard Secure Socket Layer (SSL) and Transport Layer Security (TLS) encryption methods.

Regular email is not secure and does not satisfy the HIPAA requirement.

Can I use the Patient Portal to ask questions about my spouse or child?

Patient Portal messages become part of your electronic medical record. Therefore, only messages related to your own healthcare should be sent via Secure Messaging.